At present, the total number of vehicles is huge, and the number of maintenance enterprises cannot meet the demand for maintenance.

• Potential of the automotive repair market is unlimited.

In recent years, the profit proportion of automotive aftermarkets in the automotive industry is increasing day by day, and the automobile service industry is gradually growing with the development of the economy.

The after-sales service is one of the methods for achieving customer satisfaction in auto maintenance and repair service, and efficient after-sales service becomes the most important thing for automotive maintenance and repair service companies.

Existing customer retention and relationship consolidation is a more important task, rather than securing new customers, due to a rapid change in technology and market environment and an increase in customer needs and service expectation levels.

Income can increase from 25% to 85% if the customer churn rate is reduced by 5%, the retention of existing customers and relationship consolidation through the establishment of customer relationships become a key marketing strategy direction to auto maintenance and repair service companies.

 

“According to The Business Research Company, Automotive repair and maintenance service providers are increasingly installing diagnostic devices in customer vehicles to improve their service offerings. On-board diagnostics tools are being used to track vehicle conditions and identify potential problems by running diagnoses. The global automotive repair and maintenance market size is expected to grow from $750.84 billion in 2021 to $836.27 billion in 2022 at a compound annual growth rate (CAGR) of 11.4%.”

 

The maintenance of the automotive is a big concern for fleet management companies. If the engine of an automobile fails when it is running, it might cause an accident and economic loss. It is important that fleet management companies take better maintenance to insure an automobile is in healthy status.

 

• Predictive maintenance increases the vehicle lifespan and decreases device downtime and costs of spare parts and labor.

The new digital technologies have been upgrading, and it is possible to interconnect, industrial processes, and production machines with their software. This technological progress has several advantages, including accelerating processes related to digital data collection, optimizing production process times, producing higher quality goods at lower costs, and having all the necessary information to support business development.

The automotive industry is one of the most advanced in adopting the technology of the Internet of Things. This innovative technology allows the creation of a wide range of features and services that would have seemed impossible to develop only a few years ago. Such as we can consider that develop applications related to the management and maintenance of vehicles. In this scenario, sensors and IoT management systems minimize inconvenience and time consumption related to maintenance.

With the computing capacity provided by edge computing systems, it is possible to analyze the vehicle parameters and alert operators of any critical issues. This allows to promptly notify, in advance, the driver or vehicle manager that the vehicle may require some intervention and avoid the occurrence of serious damage, as well as preserve the safety of those on board.

More and more automotive manufacturers adopt predictive maintenance for avoiding the occurrence of serious damage, which employs condition-monitoring technology to measure vehicle performance through IoT systems that allow the connection of electronic devices to the vehicle and digital devices and the collecting of a significant amount of data. Data are collected over time to monitor the state of devices and construct models that can help prevent damage.

Vehicle Maintenance